At Smedley Law Group, we know that family law litigation can cause unwanted stress in your life. That’s why one of our goals is to continually strive to bring you the best in customer service so you remain fully informed and up to date on your matter’s status. We believe that making sure our clients have timely information regarding the status of their matter and billing can help reduce some of the uncertainty and anxiety that comes with participating in litigation.
We’re excited to announce a change to our current billing practices that will benefit you. Currently, our clients receive a monthly bill reflecting the work we’ve done for you in that month, as well as the status of any funds remaining in trust or balance that you owed. While we strive to maintain contact with our clients throughout the month to avoid surprises owing to issues that may arise in their matter, we believe that all of our clients deserve to receive more frequent updates about the work we’re performing on their file.
Effective with the April 2020 billing cycle, Smedley Law Group will implement bi-monthly billing. You’ll now receive a bill on a bimonthly basis; these bills will be processed as close to the 15th and the last day of the month (depending on what day of the week these days fall) and you’ll receive them via email shortly thereafter.
Other than the frequency by which you receive the bills, nothing else will change. The bills will continue to reflect the work performed and the payments made for that work during each billing cycle. The benefit to our clients is more frequent contact with our firm and the ability to see work more closely to the time it’s performed. This mean you’ll be better informed as to the status of your matter and experience fewer billing surprises.
If there’s been no activity on your file, we encourage you to reach out to your attorney to schedule a phone conference to discuss where things are, what strategy decisions need to be made or discuss any other issues that may be concerning you. Communication and service are our number one priorities—and we welcome these conversations.
Rest assured, all other terms of your fee agreement remain in place and unchanged by this new procedure. If you have previously made payment agreements with Smedley & Lis or Smedley Law Group, not to worry, those terms remain the same and your payment will be reflected on the bill that’s issued closest to your payment date. Should you have any questions regarding bimonthly billing, please reach out to our bookkeeper, Gina Mayer, who can answer any questions or concerns you have.
As always, we value your business and are grateful for the opportunity to play such an important role in your life. We strive to continually improve our practice with the goal of helping our clients.